We are happy to receive any comment or suggestion you might want to make about the service we provide. Any complaint should be addressed to the Practice Manager, who will give you further information on the Practice’s complaints procedure. Our aim is to give you the highest possible standard of service and we try to deal with any problem efficiently and quickly often at the time they arise. However, if you are dissatisfied with the result you should contact the Patient Advice & Liaison Service (PALS) on 0300 311 2233 or Healthcare Ombudsman on 0345 015 4033 or on www.ombudsman.org.uk
Merton Medical Practice is a primary care service. For details of primary medical services in the area please contact: NHS Merton CCG, 120 The Broadway, Wimbledon, London, SW19 1RH, Phone: 020 8812 7600
For more detailed information please see leaflet attached.
Complaint Leaflet to patients.docm