For those patients that fail to attend their appointments on two occasions, a warning letter will be sent informing them of the consequences should they DNA again. After the third DNA the patient may be invited to register with another practice, so please let us know in advance if you need to cancel an appointment by using the Accurx service.
Patients can also call the surgery at 020 8545 9620 to cancel the appointment ahead of time during the automated message’s prompt to cancel.