National IT Failure – 23.3.2026
Practices across South West London have been impacted this morning and are unable to access their clinical systems. As a…
PLANNED SYSTEM UPGRADES: Wednesday 8 July, 12:00pm–2:00pm
We will be carrying out essential system upgrades between 12:00pm and 2:00pm on Wednesday 8 July.
During this time, we are likely to experience intermittent disruption to our clinical and telephone systems. As a result, there may be delays in responding to patient enquiries, processing requests, and accessing our usual services.
Where possible, we kindly ask that you contact the Practice outside of these hours for non-urgent matters.
We apologise for any inconvenience this may cause and appreciate your patience and understanding while these important improvements are completed.
APPOINTMENTS: Our appointment system has changed!
Please click on contact us online (Accurx) for any admin or clinical queries, including requesting an appointment, which will be reviewed on the same day for a response. All clinical requests are reviewed on the same day by a GP.
If you are unable to complete an online form, you can still walk-in or call reception. The same questions as the online form will be asked. This will be reviewed and a plan shared with you in a timely manner. Find out more about how we are changing appointments (PDF).

Same-day review of clinical and non-clinical queries. If you are unable to contact the surgery online, please phone 0208 545 9620 and a colleague will be able to assist you.
Find out how to contact the practice, and make and cancel appointments
Get a repeat prescription, find a pharmacy or ask a prescription question
Get your recent test results and find out what to do next
Find out how to register and if you live in our catchment area
Access NHS Health Benefits and Services
Access Direct Treatment from Local Pharmacies
Find the service and help you need.
Practices across South West London have been impacted this morning and are unable to access their clinical systems. As a…
Merton Medical Practice were really pleased to be part of the above education session, organised in conjunction with Diabetes UK,…
North Merton Primary Care Network invites women and people with a cervix aged 25 to 64 and registered with the…
We want you to have the best possible experience of care. Provide feedback and you can help us improve our services.